The Internet has revolutionized the way we communicate. E-mail has been the most rapidly adopted form of communication ever known. Less than two decades ago, not many people had heard of it. Now, many of us e-mail instead of writing letters or even calling people on the phone. People around the world send out billions of e-mail messages every day.
But sometimes even e-mail isn't fast enough. You might not know if a person you want to e-mail is online at that moment. Also, if you're e-mailing back and forth with someone, you usually have to click through a few steps.
How Live Chat Support Works?
Live chat software is group of service that will enables a communication channel between the websites visitors and site owners or moderators in real time.It consists three major services namely Operator console or Live chat application, Chat server and chat window . Most of the cases live chat application is windows installable application developed in .net framework and run as service in operator's local machine, this will run as service and in contact with the Live chat server every second for information.
Live chat providers will provider the small HTML code after the signup and site owners has to integrate this code on their web pages for enabling live support service.
If any one of visitors visit the live chat software integrated website , embedded Java Script will post the new visitor data to the Live chat server and server will pass the new visitor information to the live operators who visiting to help the customer and now JavaScript also in frequent contact with Live chat server for any instruction. After receiving the new visitor data from the server operator console of live chat application play the sound to alert the operators about new visitors. Operator console will show the lot of information like city , state and country from which the visitor browsing their site , search key words they used in search engine to reach the site , previous visitor history and chat messages and this information will help the operator to understand the importance of the visitor .
Operator or moderator will have the provision to invite the website visitor for live chat from the operator console , On receiving this command from live chat server chat window normally pop up small moving images in the visitor machine to inform the visitor about the chat request . By accepting the chat invitation visitor can directly have live secure chat session with the operators. Visitor can also request for the chat session by clicking the Live chat online Icon from the website. |
