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Live chat software FAQs - Live chat software reviews |
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Do I get all features with the basic version? |
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In free Trial period ,we are provide all features in every plan . The only limitation is the number of accounts and subscription period |
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What technology is your software developed ? |
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Web communicator is a JavaScript application. Server side software is developed in .net. Agent application is developed in Visual C++. |
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What type of payment options do you have ? |
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We accept Paypal payments and credit cards . |
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What are the benefits of Livechat pro version? |
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With Livechat pro version of our software you get full control over the application. Secure and control you data ,ereprots are given in three different format.AddOn Feature website monitoring tool is free of cost . |
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Possible to get one more license in exciting live chat account ? |
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Yes it is possible ,Add the number of operators in control panel and inform to Live operator to modify . |
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Are you develop custom features for me? |
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Yes. We can develop any feature that you need. The cost will vary upon the requirement. |
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Possible to customize the chat window suitable for my website? |
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Yes it is possible .As per your wish ,customize the chat window based on your website . |
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When does my billing cycle start? |
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The billing cycle will start from the day you register our live support product. |
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Do you have the Skpe add on feature ? |
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we have the option ,This add-on allows agents to use Skype account to call back the customers in the CallBack mode. |
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I was lost my password ,how can I recover it ? |
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To recover your operator Console password, click the Forgot your password? link on our home page of our website,to submit the form The password will be sent to the e-mail. Reset your password again in your customer control panel. |
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Is there any limit on answer the chats? |
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No limitation to answer the chat from your visitors or customers. |
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Browser plugin or specific software are require for my visitors ? |
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No, our application use simple html and java script. |
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How do I add the Live chat integration to my website? |
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After signup the live chat Form, the code will be send to email given in the signup process .Paste the Integration code into the webpage as your specified location .The visitor details display in operator console. |
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Can I integrate live chat into joomla website. |
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Yes ,Integrate the live chat in joomla is normal process , no need to add any extra codes. |
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Do you support all operating all operating system ? |
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For windows operating system you can download the operator console and install it. Linux and Mac os Browser based operator console is used to monitor the website visitors. |
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Are you offering video chat and VoIP ? |
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we are offering only text chat , video chat and voip is not available. |
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Do you offering Outsourced Operators? |
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yes we offers Outsourced Operator services for web hosting service and e commerce solutions |
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Proactive chat text is customizable ? |
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Yes , you can customize the proactive chat text such as : Live help invited to chat , Sham invite to chat. |
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chat survey is possible to download ? |
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From control panel you can download the survey result in different formats . 1. Word document 2. Excel 3. PDF |
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Can I change the operator console alert sounds? |
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Yes you can change the sound alert for only windows operating system . Browser based operator console cannot be modified. |
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Do you have any demo of your live chat system? |
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we have flash demo in our website . If you need we are ready to give telephone demo |
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Livechat system is system be used with dynamic and secure web pages? |
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Our live chat system is working for both dynamic and static webpages. |
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Possible to block visitors IPs from myself ? |
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yes. It is possible and unblock the visitor IP from control panel. |
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Is there any setup fee? and additional payments? for Live chat Integration. |
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There is no hidden cost to integrate live chat system . |
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