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Live chat software Features |
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Proactive chat |
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chat invitations are send automatically to the visitors based on the time interval set by the live chat admin or operators.customize the proactive chat based on the department.Visitors have the opitions to accept or decline the chat invitation....more details >> |
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Push URL |
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The push url features are used to send the website URL to the visitors....more details >> |
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Canned Message |
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Operators are stored pre defined messages or answers.By using the shortcut key to send the canned messages.At the time of chatting speed up your response and classified the message based on the category....more details >> |
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Geo Information |
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Live chat Geo Information is used to know the city,state and country of your website information.By using Geo information to improve the marketing campagins and optimize your bussiness....more details >> |
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Postchat Survey |
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The performance of every operator is know after the chat end from the visitors.By this survery we know the statisfication of customer service and product usability.Improve our service based on the survey Reports....more details >> |
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Chat Transfer |
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A chat session may be transferred from one operator to another operator, so multiple online supporters can collaborate to help one customer....more details >> |
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Co Browser |
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With the help of Co-web Browsing, operators could see the visitor Webpage. Co-web browsing: Synchronizing browser access to the same webpage. As the user browses the Webpage, the other users trail along automatically and link to view the same pages from their own Web browsers....more details >> |
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Filtering |
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Live assistance can filter the visitors based on the country and chat requests from the visitors....more details >> |
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Spell Check |
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The Spell check will check your operator messages both while the operator types and before the message is sent to your site visitor automatically....more details >> |
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Chat Queuing |
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chat queuing system manages incoming chat requests from site visitors. If after a specified amount of time the operator does not accept the chat request, it will be routed to the next available operator, until the request is accepted and a chat session has begun.
You can configure the amount of attempts the system should make to connect the visitor with an operator, before requesting the visitor to leave a message....more details >> |
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